Guaranteeing Quality, Compliance, and Continuous Improvement
We are committed to meeting the highest standards of quality, governance, and accountability. Our systems, audits, and culture ensure families and commissioners have total confidence in the way we manage care, risk, and compliance across our services.
A Care Company Built to Exceed Standards
Our services are designed to meet the expectations of families, commissioners, and CQC inspectors from day one. Our governance, audits, and risk systems are built around the Key Lines of Enquiry.
Regulation-Ready Processes
All our documentation, systems, and care delivery are mapped directly to CQC's five key questions and fundamental standards.
Ongoing Quality Audits
We carry out regular audits of care records, incidents, staff training, and feedback. This ensures continuous accountability and improvement.
Embedded Risk Protocols
Risk assessments are part of every care plan, with incident reporting and escalation built into our regular governance cycle.
Transparent Record-Keeping
We maintain clear, up-to-date records across care, medication, training, and communication. Ready for inspection or family review at any time.
Our Proven Delivery Process
Streamlined from assessment to excellence - designed for CQC compliance and exceptional outcomes.
Comprehensive Assessment
In-depth needs analysis with service user, family, and clinical input. CQC-aligned risk evaluation.
Custom Care Plan
Co-created, SMART-goal based plan approved by all stakeholders. Regular review schedule established.
Expert Implementation
Hand-picked, DBS-checked team with specialist training. 24/7 coordination and escalation protocols.
Continuous Excellence
Weekly check-ins, monthly audits, quarterly CQC-style reviews. Adaptive improvements.
Governance, Risk, and Compliance
Strong governance and transparent leadership underpin everything at Companion Care. Our director is hands-on, ensuring our systems, audits, and reviews keep the service safe, well-led, and accountable.
How we maintain standards:
- Director-Led Oversight: Clear leadership, accountability, and quality oversight across every part of the service
- Up-to-Date Policies: Current policies for safeguarding, data protection, complaints, whistleblowing, medication, and incident response
- Active Risk Management: Risks identified, monitored, and escalated using regular audits, service reviews, and staff input
- Monthly Governance Reviews: Directors and key staff review outcomes, incidents, and feedback each month
Incident Response & Feedback Loops
We believe quality care is built on open communication and learning from experience. Every incident or complaint is logged, reviewed, and used to improve our service. We encourage honest feedback from clients, families, and staff, so that everyone feels heard and supported.
Our approach:
- Clear Escalation Procedures: All incidents and concerns are logged, reviewed, and escalated according to policy
- Client & Family Feedback: We gather input through regular reviews, surveys, and daily conversations
- Learning from Complaints: Complaints are taken seriously and always investigated. Every lesson learned helps us improve
Staff Training, Supervision & Quality Control
We know great care depends on a skilled, supported team. That's why Companion Care with Jo invests in safer recruitment, strong induction, regular training, and ongoing staff supervision. This ensures every person receives safe, effective support.
What we do:
- Safer Recruitment: Enhanced DBS checks, references, and values assessment to ensure staff are the right fit
- Comprehensive Training: Safeguarding, person-centred care, medication, infection control, and more before working with clients
- Ongoing Supervision: Regular supervision, reflective practice, spot checks, and skill updates
- Quality Monitoring: Client feedback, audits, and performance reviews to maintain high standards
Companion Care with Jo is currently in the process of registering with the Care Quality Commission. All our systems, documentation, and policies are already aligned with CQC's Key Lines of Enquiry and inspection standards.
Questions About Our Standards?
We're happy to share relevant policy documents and quality assurance information with professionals, commissioners, or family members on request.