Privacy Policy

Last updated: January 10, 2026

Introduction

Companion Care With Jo (“we”, “us”, or “our”) is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our care services.

We adhere to the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect

We may collect personal information that you voluntarily provide to us when you:

  • Enquire about our services.
  • Register as a client.
  • Sign up for newsletters or updates.
  • Contact us via email, phone, or our website forms.

The types of personal information we may collect include:

  • Identity Data: Name, date of birth, gender.
  • Contact Data: Billing address, delivery address, email address, telephone numbers.
  • Health and Care Data: Information relevant to your care plan, including medical history, medication, and specific care needs (collected with your explicit consent).
  • Technical Data: IP address, browser type and version, time zone setting, operating system and platform.

How We Use Your Information

We use your personal data for the following purposes:

  • Service Delivery: To provide domiciliary and supported living care services tailored to your needs.
  • Communication: To respond to your enquiries and manage our relationship with you.
  • Legal Compliance: To comply with our legal and regulatory obligations (e.g., CQC requirements).
  • Improvement: To improve our website, services, and client experience.

Lawful Basis for Processing

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Contract: Where we need to perform the contract we are about to enter into or have entered into with you.
  • Legal Obligation: Where we need to comply with a legal or regulatory obligation.
  • Legitimate Interests: Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Consent: Where we have your explicit consent to process your health data.

Data Sharing and Disclosure

We do not sell your personal data. We may share your information with:

  • Healthcare Professionals: Doctors, nurses, and other medical practitioners involved in your care.
  • Service Providers: IT and system administration service providers.
  • Regulatory Bodies: HM Revenue & Customs, the Care Quality Commission (CQC), and other authorities acting as processors or joint controllers.

Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. Access to your personal data is limited to those employees, agents, contractors, and other third parties who have a business need to know.

Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

  • Request access to your personal data.
  • Request correction of your personal data.
  • Request erasure of your personal data.
  • Object to processing of your personal data.
  • Request restriction of processing your personal data.
  • Request transfer of your personal data.
  • Withdraw consent at any time.

If you wish to exercise any of the rights set out above, please contact us.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Email: jo@companioncarewithjo.com
Phone: +44 7822 010377
Address: 1 Ebor Row, Haworth, Keighley, BD22 8FB

Complaints

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Last updated: 10 January 2026